Pursuit Privacy Policy

This privacy policy explains how Pursuit Wellbeing collects, uses and protects your personal data when you use our website, programmes and services.

We are committed to keeping your information safe, clear about how we use it, and ensuring you have full control over your data.

Last updated: August 2025

What data do we collect?

Pursuit may collect the following types of personal data:

Personal information: name, email address, phone number.
School information: job title, school name, school address, school contact details.
Financial information: billing address and payment details (processed securely by our payment partners).
Website usage information: via cookies and similar technologies.

How do we collect your data?

We collect data when you:

Register online or place an order for our products or services.
Sign up to our newsletter or complete a form on our website.
Voluntarily complete a survey or give feedback by email or message.
Use or view our website (via your browser’s cookies).

How do we use your data?

We use your data to:

Process orders and manage your account.
Contact you with service updates or to respond to enquiries.
Send you information (if you’ve opted in) about other programmes and services that may support you.

Our lawful basis for processing

Under UK GDPR, we rely on different lawful bases depending on the situation:

Contract – to process orders and deliver services you’ve requested.
Consent – when you sign up to receive our newsletter or marketing.
Legitimate interest – to improve our services and communicate with existing customers in a relevant way.

How do we store your data?

Your data is stored securely through our trusted service providers:

Hostinger (website hosting)
Hubspot (email and marketing communications)

Some of these providers are based outside the UK/EU. In these cases, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to keep your data secure.

We keep your data only as long as necessary:

Customer and order data: 7 years (for financial/tax purposes).
Newsletter/marketing data: until you unsubscribe or request deletion.
Enquiry data: up to 2 years.

After this, your data is securely deleted.

Marketing

If you have opted in, Pursuit may send you information about our programmes and services that we think may be useful.

You can opt out at any time by clicking “unsubscribe” in emails, or contacting us directly.

We will never sell your data to third parties.

Your data protection rights

You have the right to:

Access – request copies of your personal data.
Rectification – request corrections to inaccurate or incomplete data.
Erasure – ask us to delete your data under certain conditions.
Restrict processing – ask us to limit how we use your data.
Object to processing – where we rely on legitimate interests.
Data portability – request transfer of your data to another organisation.

If you make a request, we will respond within one month.

Cookies

Cookies are small files placed on your device to help us improve your experience. We use cookies to:

Keep you signed in.
Understand how you use our site.
Personalise content (where you consent).

When you first visit our site, you will see a cookie banner giving you the option to accept or manage cookies. You can also control cookies through your browser settings.

For more details on cookies, visit allaboutcookies.org.

Other websites

Our website contains links to other websites. This privacy policy applies only to Pursuit Wellbeing, so please read the privacy policies of other sites you visit.

Changes to our privacy policy

We keep our privacy policy under regular review and will post updates on this page. This version was last updated in August 2025.

How to contact us

If you have any questions about this privacy policy or the data we hold on you, please contact us:

Email: emily@pursuit-wellbeing.com
Phone: 07790 054 230
Address: Pursuit Wellbeing, The Old Pound, 20 Horsham Road, GU6 8DW.

How to contact the regulator

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: www.ico.org.uk
Phone: 0303 123 1113